8×8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable cloud-based contact center and unified communications solutions to more than 39,000 small, midsize and distributed enterprise organizations operating in over 40 countries across six continents. 8×8 Inc. is the No. 1 provider of unified communications and collaboration (UCC) services in the cloud for mid-market and distributed enterprises. 8×8 offers the most reliable network available with a global footprint, easy deployment and full service customer support. Working closely with our partners, our mission is to create long-lasting customer relationships to support business growth.
Offering a cost-effective, reliable alternative to complex on-premise phone systems, 8×8’s Virtual Office, Virtual Office Pro and Virtual Contact Center meet the critical performance requirements of distributed enterprises and government customers. Contact Center features include management dashboards for call times, on-hold durations, time-to-resolution, agent availability, and other business intelligence (BI) metrics. CRM and workforce management integration is built-in for leading brands including Salesforce, Microsoft Dynamics, NetSuite, Zendesk and Teleopti.
Why does Allstate believe They’re in Good Hands with 8×8?
The 8×8 Virtual Contact Center solution allows companies to quickly deploy and operate multi-channel contact centers without the time and expense of purchasing, installing and maintaining costly equipment. Virtual Contact Center requires no specialized hardware or software and no up-front capital expenditures and offers features such as skills-based routing, multi-media management, real time monitoring and reporting, voice recording and logging, historical reporting, Interactive Voice Response, integration with third party CRM and ERP solutions, and contact and case management tools.
Learn more at the 8×8 YouTube Channel:http://www.youtube.com/user/8x8Inc