CARRIER SERVICES

ROI Communications Corp works as a consultant to plan, design and implement network solutions for our customers. We have strategic partnerships with Tier 1 and Tier 2 providers and we use our knowledge of telecommunications products and marketplace to create a cost effective solutions based on our customers needs. We are advocates for our customers and work on their behalf. We do not work for our carrier partners. We have our customer’s best interests in mind at all times.

Customers may ask, why would we use ROI Communications Corp when we can work directly with the carrier? Here’s why:

Continuity

Telecom account managers average 73 days on an account before it is assigned to a new account manager. ROI account managers stay on the account for the duration of the contract. We will provide presales and post sales support. We will advise customer of processes changes, new technologies in the marketplace, price points for new and existing services. Account managers will negotiate contracts and renewals. It is the account manager’s job to make sure all of our customers telecom needs are met.

Project Management

ROI Communications Corp has dedicated project managers that take the burden off our customers’ IT staff by managing the implementation of networks. ROI Project Managers create and review project plans and hold kickoff meeting with our customers to set the proper expectation of timelines and to review roles and responsibilities related to the rollout of the network. Project managers issue orders for services, maintain and update project tracking spreadsheets and hold weekly calls with our customers so that they are aware of the deliverables. Project Managers are also proactive in resolving any unforeseen issues that arise during the course of the implementation and work directly with carrier project managers and engineers to ensure timely and accurate delivery of services and solutions.

Customer Service

ROI Communications Corp’s back office acts as an extension of our customers’ IT Team. ROI can assist our customers with bill reviews to ensure that services are billing accurately to contract. We can open trouble tickets for our customers’ behalf, track tickets and escalate until the service issue is resolved so that you don’t have to waste time on the phone. We navigate the complex maze of issuing orders for Moves, Adds, Changes and Disconnects on your behalf. We can service your everyday telecom needs with just a phone call from you.

Cost

It does not cost our customers a dime to utilize ROI Communications Corp. In fact, we will save our customers money. We receive the same pricing as the direct carrier account managers and will leverage our relationships with our carrier partners to drive down network costs and put our customer in the best solution that fits their unique needs.

Mobility Practices

We are enabling organizations to outsource various aspects of mobility to ease the procurement, deployment, replacement, ongoing management, support and disposal of mobile devices.

“In the past six years Eastern Bank have utilized the services of ROI as a strategic  IT Consultant for the bank Networking and Telecommunication needs.  ROI takes responsibility to understand our environment  delivering concise, methodical and well delivered services.” – Bob Primavera at Eastern Bank