Allows on-site and remote users to collaborate seamlessly between devices and platforms with Unified Communications. VoIP, mobility, video-conferencing, instant messaging, bring-your- own device (BYOD), collaboration, and presence technologies can all work together seamlessly in the cloud…with the right solution and implementation.
CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. CCaaS provides the opportunity to boost customer satisfaction, while reducing customer churn. It also allows businesses to effectively react to market, seasonal or objective changes as well as natural disasters. CCaaS allows you avoid productivity disruptions and continue with minimal downtime.