8×8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable cloud-based contact center and unified communications solutions to more than 39,000 small, midsize and distributed enterprise organizations operating in over 40 countries across six continents. 8×8 Inc. is the No. 1 provider of unified communications and collaboration (UCC) services in the cloud for mid-market and distributed enterprises. 8×8 offers the most reliable network available with a global footprint, easy deployment and full service customer support. Working closely with our partners, our mission is to create long-lasting customer relationships to support business growth.

Offering a cost-effective, reliable alternative to complex on-premise phone systems, 8×8’s Virtual Office, Virtual Office Pro and Virtual Contact Center meet the critical performance requirements of distributed enterprises and government customers. Contact Center features include management dashboards for call times, on-hold durations, time-to-resolution, agent availability, and other business intelligence (BI) metrics. CRM and workforce management integration is built-in for leading brands including Salesforce, Microsoft Dynamics, NetSuite, Zendesk and Teleopti.

Why does Allstate believe They’re in Good Hands with 8×8?

The 8×8 Virtual Contact Center solution allows companies to quickly deploy and operate multi-channel contact centers without the time and expense of purchasing, installing and maintaining costly equipment. Virtual Contact Center requires no specialized hardware or software and no up-front capital expenditures and offers features such as skills-based routing, multi-media management, real time monitoring and reporting, voice recording and logging, historical reporting, Interactive Voice Response, integration with third party CRM and ERP solutions, and contact and case management tools.

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